Privacy Policy

1. Introduction

oteratech ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website synaptixlabs.ai and use our AI services, including our Agentic Framework Integration and related consulting services.

This policy applies to all users globally and complies with applicable privacy laws including the Israeli Privacy Protection Law 5741-1981, the European Union General Data Protection Regulation (GDPR), and relevant US state privacy laws including the California Consumer Privacy Act (CCPA).

2. Information We Collect

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, company name, job title

• Communication Data:Messages sent through contact forms, emails, or other communication channels

• Business Information: Project requirements, technical specifications, industry sector

• Professional Information:LinkedIn profile data (when voluntarily shared)

2.2 Information Collected Automatically

• Technical Data: IP address, browser type, operating system, device information

• Usage Data: Pages visited, time spent on pages, click patterns, referral sources

• Performance Data: Website loading times, error reports, system performance metrics

• Cookie Data: As described in our Cookie Policy

2.3 Third-Party Information

• Analytics Data: From Google Analytics, LinkedIn Analytics, and similar services

• Lead Intelligence: From legitimate business intelligence sources

• Public Business Information: From professional networks and public databases

3. How We Use Your Information

3.1 Primary Business Purposes

• Service Delivery: Providing AI consultation, agentic framework integration, and custom development services

• Client Communication: Responding to inquiries, providing quotes, project updates

• Business Development: Identifying potential collaboration opportunities

• Technical Support: Troubleshooting and system optimization

3.2 Marketing and Analytics

• Website Optimization: Improving user experience and site performance

• Lead Generation: Identifying potential clients through professional networks

• Content Marketing: Creating relevant industry content and case studies

• Market Research: Understanding industry trends and client needs

3.3 Legal and Compliance

• Regulatory Compliance: Meeting legal obligations in Israel, EU, and US

• Contract Management: Executing and managing service agreements

• Intellectual Property Protection: Protecting proprietary AI methodologies

• Security Monitoring: Detecting and preventing unauthorized access

4. Legal Basis for Processing (GDPR)

For EU residents, we process your personal data based on:

• Legitimate Interest: Business development, marketing, and website optimization

• Contract Performance: Delivering requested AI services and consultations

• Consent: Where explicitly provided for marketing communications

• Legal Obligation: Compliance with applicable laws and regulations

5. Data Sharing and Disclosure

5.1 Service Providers

We may share information with trusted third parties who assist in our operations:

• Cloud Hosting Providers: AWS, Azure, or similar platforms

• Analytics Services: Google Analytics, LinkedIn Analytics

• Communication Tools: Email services, CRM systems, chat platforms

• Professional Services: Legal, accounting, and business advisory services

5.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose information when required by law or to protect our legal rights, prevent fraud, or ensure security.

5.4 Data Processing Partnerships

For B2B clients requiring custom AI development, we may work with trusted development partners under strict confidentiality agreements.

6. International Data Transfers

• As an Israeli company serving global clients, we may transfer data internationally. For EU residents:

• Adequacy Decisions: We rely on EU Commission adequacy decisions where available

• Standard Contractual Clauses: We use EU-approved standard contractual clauses

• Appropriate Safeguards: We implement technical and organizational measures to protect data

7. Data Retention

7.1 Retention Periods

• Prospect Data: Retained for 3 years following the last interaction

• Client Data: Maintained for 7 years post contract completion to meet business and legal requirements

• Website Analytics: Stored for 26 months, adhering to Google Analytics default settings

• Communication Records: Preserved for 5 years for business correspondence purposes

7.2 Retention Criteria

We determine retention periods based on:

• Business relationship status and potential

• Legal and regulatory requirements

• Legitimate business interests

• Data subject requests

8. Your Privacy Rights

8.1 Universal Rights

• Access: Request information about data we hold about you

• Correction: Update or correct inaccurate information

• Deletion: Request removal of your personal data (subject to legal obligations)

• Communication Preferences: Opt-out of marketing communications

8.2 GDPR Rights (EU Residents)

• Data Portability: Receive your data in a structured, machine-readable format

• Restriction of Processing: Limit how we use your data

• Objection: Object to processing based on legitimate interests

• Automated Decision-Making: Protection against solely automated decisions

8.3 CCPA Rights (California Residents)

• Right to Know: Categories and specific pieces of personal information collected

• Right to Delete: Request deletion of personal information

• Right to Opt-Out: Opt-out of sale of personal information (Note: We do not sell personal information)

• Non-Discrimination: Equal treatment regardless of privacy rights exercise

9. Data Security

9.1 Technical Measures

• Encryption: Data encrypted in transit and at rest

• Access Controls: Multi-factor authentication and role-based access

• Network Security: Firewalls, intrusion detection, and monitoring

• Regular Updates: System patches and security updates

9.2 Organizational Measures

• Privacy Training: Regular staff training on data protection

• Incident Response: Documented procedures for security breaches

• Vendor Management: Due diligence on third-party data processors

• Data Minimization: Collecting only necessary information

9.3 Breach Notification

In the event of a data breach, we will:

• Assess the Impact: Determine the nature and scope of the breach

• Notify Authorities: Report to relevant supervisory authorities within 72 hours (GDPR)

• Inform Affected Users: Notify individuals if high risk to their rights and freedoms

• Document and Learn: Maintain breach records and improve security measures

10. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Functions: Website security and basic functionality

• Analytics: Understanding website usage and performance

• Marketing: LinkedIn and Google advertising optimization

• Preferences: Remembering your choices and settings

For detailed information, please see our separate Cookie Policy.

11. Children's Privacy

Our services are designed for businesses and professionals. We do not knowingly collect personal information from individuals under 16 years of age. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will post the updated policy on our website and indicate the "Last Updated" date. For material changes, we may provide additional notice through email or website announcements.

14. Contact Information

14.1 General Privacy Inquiries

Email: [email protected]

Address: Sderot Ben Tzvi 8, Kiryat Motzkin, 2623014, Israel

Phone: +972 54 630 9657

Address: Mani Casadona West Tower, Unit No: 2WS5B, 2nd floor, Plot No: 11F/04, Action
Area: IIF, New Town, Rajarhat, Kolkata, West Bengal 700160

Phone: +91 892 661 0853

14.2 Data Protection Officer

For GDPR-related inquiries:

Email: [email protected]

14.3 Rights Requests

To exercise your privacy rights:

Email: [email protected]

Subject Line: "Privacy Rights Request - [Your Name]"

Please include:

• Your full name and contact information

• Specific right you wish to exercise

• Sufficient detail to verify your identity

• Any relevant account or reference numbers

14.4 Supervisory Authorities

EU residents may also contact their local data protection authority:

• European Data Protection Board: https://edpb.europa.eu/

• Israeli Privacy Protection Authority: https://www.gov.il/en/departments/the_privacy_protection_authority

   

Ioteratech - Transforming Business with Intelligent AI Solutions

This Privacy Policy is part of our commitment to transparent and responsible data practices.